Troubleshooting/Warranty Info

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Troubleshooting/Warranty Registration

ElectricFireplacesCanada is committed to making sure you are satisfied with our products. The products we carry are produced to the highest standards and are inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. In rare cases you may have technical issues with your electric fireplace. In order to solve your issue as quickly as possible, please follow these instructions:

ClassicFlame Electric Fireplaces include either a 1, 2 or 10-year limited warranty (see products for warranty length).
Click here to register your new ClassicFlame Electric Fireplace.

If you encounter a problem with your new fireplace, first consult ClassicFlame’s Troubleshooting Guide.

If the Troubleshooting Guide does not solve your problem contact ClassicFlame Customer Service.

Monday-Friday, 8 am - 5 pm EST
They will respond to your request via e-mail or phone within 2 business days.

Dimplex Electric Fireplaces include either a 1, 2, 5 or 10-year limited warranty (see products for warranty length).
Click here to register your new Dimplex Electric Fireplace.

If you encounter a problem with your new fireplace, first consult Dimplex Technical Support or TroubleShooting Guide.

If Technical Support or the TroubleShooting Guide do not solve your problem contact Dimplex Customer Service.

If you have technical questions regarding installation, operation or troubleshooting, please call:
1-800-668-6663 Monday-Friday, 8 am - 4:30 pm EST