Why Dimplex?
Dimplex invented the modern electric fireplace and continues to lead the way with exclusive technologies that dazzle the eye and seduce the senses. Patented 3D effect gives the fire its depth and dancing flames. And it is something you can only find on Dimplex electric fireplaces.
Dimplex offers excellent warranties and service that includes in-home service on most electric fireplace products. Toll-free technical support is available should you need assistance at 1-888-346-7539 Ext 2.
ElectricFireplacesCanada.ca is a leading distributor of Dimplex products and is an authorized internet partner. Buying from someone that you trust and that manufacturers endorse is important. We are one of just a few certified authorized distributors of products on the internet. Authorized means that we have a direct relationship with Dimplex regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.
Purchasing
Are you an Authorized Distributor for Dimplex?
We are one of just a few Certified Authorized Distributors of Dimplex products on the internet.
What does authorized distributor mean?
Buying from someone that you trust and that manufacturers endorse is important. Authorized means that we have a direct relationship with Dimplex regarding price, warranty and service issues. There are several unauthorized internet retailers out there, who can not guarantee your satisfaction with warranty and service issues.
Efficiency
How efficient are Dimplex fireplaces and stoves?
Dimplex fireplaces and stoves are 100% efficient. All of the energy supplied to the unit is converted into heat, which stays in the room to keep you warm. Many gas fireplaces advertise 70-80% efficiency. This means that 20-30% of the energy supplied to the units is vented outside.
Is it expensive to operate?
No! Dimplex fireplaces and stoves operate for pennies a day. The flame uses slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 3¢/hr providing all the warmth, ambiance and romance of a fireplace. When you choose to activate the heat feature along with the flame, the unit uses approxiametly 1500 Watts. The total cost to operate the flame and heater is approximately 8¢/hr* (gas fireplace manufacturers regularly advertise running costs of 17¢/hr)! *Electricity rates vary. 8¢/hr based on heater cycling at 50%.
Will a Dimplex fireplace or stove provide warmth and comfort in any room - large or small?
Dimplex fireplaces and stoves distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. It will produce about 5115 BTU of total heat.* So, working in conjunction with the home's primary heating system, the Dimplex fireplaces and stoves are capable of taking the chill off about a 400 sq. ft. (20' x 20') room. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to heat the entire house.
The flame looks so real. How does it work?
Dimplex has developed a patented technology which provides a realistic flame that is created with moving light. The flame is safe to touch and is not hot. The heating element is separate.
Will the Dimplex flame operate without heat (flame only)?
Yes! The Dimplex flame and heater operate independently of each other. This means you can enjoy the ambiance of a realistic flame all year round! In many gas units, the flame cycles off as the room temperature rises and you lose the flame effect until the room cools down again. In smaller rooms, gas fireplaces can be off a lot of the time and in the warmer climates they may not come on at all unless the thermostat is set higher than the room temperature.
Can the flame be adjusted?
Yes. Dimplex fireplaces and stoves have controls that allow you to adjust the background light and speed of the flame to create an ambiance to suit any mood.
Installation
Can I set it up myself?
Yes! Just take it home and plug it in! Dimplex fireplaces or stoves plug into any standard 120-volt outlet and do not require a dedicated circuit. It's as easy as plugging in a lamp! In addition, a Dimplex fireplace or stove does not require any venting pipelines for fuel or expensive professional reconstruction to your home. Whether a Dimplex fireplace or stove is being installed into one of their many attractive mantels or into an existing fireplace opening, installation is fast and easy!
Note: Some Dimplex Electric Fireplace Mantels require some set-up. Installation is simple and quick. The Electric Fireboxes for these units generally do not require set-up – simply take out of the box and slide into the mantel.
Where can I put a Dimplex fireplace or stove?
You can put a Dimplex fireplace or stove in just about any indoor area as long as it is clean and dry (including tile, hardwood or carpet). Whether you want to add ambiance to your living room, family room, bedroom, kitchen, foyer or dining room, as long as there's an outlet, there's no problem! Dimplex fireplaces are perfect for single family homes, condominiums, apartments, mobile homes or cottages.
Will the Dimplex Electric Log Fireplace insert fit into my existing fireplace opening?
The Dimplex fireplace insert is designed to fit just about any existing gas or wood fireplace opening with ease.
Is it safe?
Dimplex fireplaces and stoves have full electrical certification throughout North America for complete peace of mind. To ensure the safety of your family members, no combustible energy sources are used to produce the flame. This means that you never need to worry about oxygen depletion or carbon monoxide poisoning in your home. The glass remains cool to the touch to ensure children don't burn their hands on the glass. It also does not contribute to indoor moisture or mold concerns. Other features include impact resistant safety glass and safety cut out with reset controls.
Maintenance
Is it easy to maintain?
Yes. Every 2 to 3 years the light bulbs, readily available at any hardware store, will need to be replaced (40 watt Candelabra Light Bulbs). You will be able to do this easily yourself. Most other fireplaces require ongoing, costly maintenance, which must be performed by qualified service technicians.
Warranty
Warranty Dimplex warranties range from 1 year to 10 years depending upon the item. You will find complete details on your product’s warranty in the ‘Warranty’ tab of
that product.
Dimplex Electric Fireplaces warranties:
Cover Fireplace parts and labor for 1-10 years (depending upon the product purchased) from date of purchase
In-home service for parts and labor for three years from date of purchase
Seven years parts with no home service
Mantels and trims for one year, no in-home service
Contact Dimplex Technical Support for warranty concerns and claims at 1-888-346-7539 Ext 2.
Dimplex Service & Support
Dimplex offers exclusive in-home service on most electric fireplace products. Toll-free technical support is available should you need assistance. When you choose Dimplex Electric Fireplaces, you get not only the world’s finest electric fireplace, but total peace of mind as well.
Why does my unit sometimes turn on/off by itself?
If your fireplace operates with a remote control it is possible that your unit is being controlled by another electrical device in your neighborhood that is operating on the same radio frequency as your remote control. To resolve this frequency interference problem please consult your User's Guide for instructions on how to reconfigure you remote control. Depending on the type of your remote you may need to replace it with one that operates at a different frequency. In such cases or for further assistance please contact Dimplex's Technical Service Department at 1-888-346-7539 Ext 2.
Where can I find my Model and Serial numbers?
Please click here for information on where the Model and Serial numbers are located on your unit.
My unit is not working properly, what should I do?
Please consult your User's Guide or Troubleshooting Guide. Technical documents for most units can be found in the 'Technical Documents' section of our website. If, after reviewing the guide your problem still occurs please call or visit your local dealer to see if they will return/exchange your unit. If your unit requires a service call, please call Dimplex's technical service department for further assistance at 1-888-346-7539 Ext 2.
Are replacement parts available?
Replacement parts are available for most units. To order a replacement part please contact Dimplex's technical service department for further assistance at 1-888-346-7539 Ext. 2. To ensure efficient and effective service, please have your model/catalogue number and serial number available when you call. NOTE: Light bulbs are not available as replacement parts.
What is the warranty on my unit?
The warranty is specific to the product. Please refer to the warranty section for specific products on our website or if you’ve already purchased your fireplace you can find warranty information on the back of your user's guide.
Thank you for your interest in Electric Fireplaces Canada. We offer several brochures to help you make your fireplace mantel decision. Other than our website, our PDF files are the fastest way to view and print our full color product photography and information. You will need Adobe Acrobat Reader to view and print them.
Thank you for your interest in Electric Fireplaces Canada. For immediate assistance, please contact us toll-free at 888.867.1172.
We have experienced Customer Service Representatives available 8am-7pm CST Mon-Thurs, 8am-5pm CST Fri, 10am-3pm CST Sat to assist you with: specifying, measuring, estimates and to answer any questions.
You may also fax us at 888.867.5169 or email us at [email protected]. We will process your request within 24 hours.
To help us better assist you please choose from the following links that best fit your situation:
Are you an Authorized Distributor for Dimplex?
Dimplex warranties range from 1 year to 10 years depending upon the item. You will find complete details on your product’s warranty in the ‘Warranty’ tab of
that product.
