Customer Service

ElectricFireplacesCanada is committed to your satisfaction. Our Customer Service experts are trained to help you with any questions you may have. Read our testimonials page to see what our customers are saying about our superior customer service.

Contact our expert Customer Service Representatives via:

Toll-Free Phone: 888.867.1172
Hours: 8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday
Contact Us Form
Email: [email protected]
Fax: 888.867.5774 (please include your contact information)

We will respond to your requests within 24 hours.

Helpful Information

	Order Information	Invoices, Order Cancellation, Payment Methods, Sales Tax etc.
	Shipping & Delivery	Take advantage of our limited time free shipping offer!
	Order Tracking	Find out when your new electric fireplace will arrive.
	Volume Quotes	We offer deep discounts on volume orders.
	Privacy & Security	Your personal information is safe with us.
	Satisfaction Guarantee	Our commitment to you.
	Frequently Asked Questions	Find answers to common questions here.
	Troubleshooting/Warranty Registration

*Electricity rates vary depending on location. For comparison; gas fireplace manufacturers regularly advertise running costs of 17¢/hr.